Minutes, plans and passes: what ryser.id costs

How minutes work

• You only pay for what we find. A set uses its length in minutes: a 90-minute set uses 90. When it is done, we add up the minutes of the tracks we found over the whole set, the locked part included; if that is less than you paid for, the difference comes back to you automatically, up to 120 a month on the free plan and up to a plan's hours for the month on a plan. A run that fails costs nothing: all its minutes go back.
• Every set finishes. A set longer than the minutes you have is still identified to the end. The setlist shows everything up to where your minutes ran out; the rest is found and waits locked, and the pass unlocks it with a plan or for that one set.
• Credits are minutes. Where the app still says credits, one credit is one minute of audio.
• Free minutes. Every account gets 120 minutes on the first of the month, about 2 hours. They refill rather than stack. A set longer than them is still worked through to the end; the rest waits behind the unlock.
• A plan's hours arrive every month and reset at the next one; they do not stack either. That is the same whether you pay monthly or paid once for life.
• Minutes from a pack. A pack is paid once and its minutes never expire: 3 hours €2.99, 10 hours €7.99 or 25 hours €19.99. A set uses your free or plan minutes of the month first and the pack's after. A pack costs about €1.00 to €0.80 an hour and Opener by the month about €0.42, so a plan is cheaper if you come back every month; a pack suits a set now and then. Buy one on the Minutes page.
• Free copies. When somebody already identified the same link and made it public, ryser.id offers you a copy of their result for free, or a fresh run if you prefer.

The plans

6 hours is about 5 sets of an hour, 10 hours about 8 and 20 hours about 17. Prices are in euros and come from the same place the checkout charges from. See them side by side on the pricing page.

The pass

When a set needs more minutes than you have, it still runs: your minutes pay for its opening, and the rest is found too and waits locked on the setlist. The page shows a pass to unlock it: the plan that covers the rest, by the month or paid once for life, with its hours every month, or that set on its own. It says how many minutes the rest takes, and nothing more is charged until you choose. After paying, the rest unlocks right away. You can also wait: the pass says on which day your free minutes come back. With no minutes left at all, the pass shows on New run before the set starts, and the set starts as soon as you have paid.

Monthly or once for life

• Monthly fits if you want to try a plan first. Cancel whenever you like in Account, Manage billing; you keep access until the end of the month you paid for.
• For life is paid once and gives the plan's hours and features every month for as long as ryser.id runs the service. Each plan has a fixed number of seats. The terms say exactly what lifetime means.
• Switching. On a monthly plan, switch to the same plan for life or a bigger one and what you already paid by the month comes off its price, down to half of it. The monthly subscription stops at the end of the period you already paid for, and the minutes you have left that month stay.
• Moving up. Opener or Headliner for life moves up to a bigger plan for life by paying the difference, while that plan has seats left. Your seat moves with you, and the extra hours are added that month.

Refunds, invoices and paying

• Refund: within 14 days of a purchase, as long as you have not used any of its minutes. A new subscription has a withdraw button on your account page; for a plan paid once or a pack, mail [email protected].
• Invoices: every purchase gets a confirmation by mail. A monthly plan's invoices are in the billing portal (Account, Manage billing); for a plan paid once or a pack, mail [email protected] for an invoice with your details.
• Paying: through Stripe, by card and popular local methods such as iDEAL, depending on your country.

Where to see your minutes

The Minutes page in the menu shows what you have and every change to it, with its reason. When you get low, the New run page says so and links to the plans.

Related

• Getting started
• Pricing
• What ryser.id costs, and other questions